When you interact with our website, we may collect information you voluntarily provide, including:

• Personal information: Your name, email address, telephone number, and mailing address.

• Remembrance bear requests: Information about your baby, including their name, gestational age, birth weight, birth date, and other details you choose to share.

• Monthly bear applications: Information submitted to help us review applications, determine eligibility, and contact selected recipients.

• Donations: Contact information and donation details provided when supporting our programs.

• Communications: Information you share when contacting us directly, submitting a form, or corresponding with our team.

We may also collect limited technical information through our website, including browser type, device information, IP address, and website activity.

We encourage families to share only the information they feel comfortable providing, beyond what is necessary to process a request.

We collect and use personal information only for purposes related to operating and supporting Cohen Cuddles, including:

• Reviewing and fulfilling remembrance bear requests.

• Personalizing bears according to the information provided.

• Administering our monthly remembrance bear program.

• Contacting applicants and recipients regarding their requests.

• Coordinating delivery or shipping.

• Processing and acknowledging donations.

• Responding to questions and communications.

• Maintaining appropriate administrative records.

• Understanding and improving our website and programs.

We do not use families’ personal stories, babies’ names, photographs, or identifying information for public storytelling, social media, or promotional purposes without separate permission.

By voluntarily submitting information through our website, you consent to its collection and use for the purposes explained in this policy.

Where additional consent is required, such as permission to publicly share a family’s story or photograph, we will request it separately.

You may contact us to withdraw consent for certain uses of your information, subject to applicable legal requirements and information necessary to complete an existing request.

Information submitted through our website forms may be stored within Squarespace and in Google Drive, which we use to organize and administer requests.

Cohen Cuddles does not sell, rent, or trade personal information.

We may share limited information with trusted service providers when necessary to operate our programs, including:

• Squarespace, which hosts our website and supports form submissions and website functionality.

• Google, which may be used to securely store and organize information submitted through our forms.

• Email and administrative service providers, used to manage communications and requests.

• Shipping and delivery providers, when necessary to deliver a remembrance bear.

• Donation and payment processors, where applicable, to facilitate contributions.

Hospital Partnerships

Cohen Cuddles may partner with hospitals and healthcare organizations to make families aware of our remembrance bear program. However, requests are made directly by families to Cohen Cuddles.

Hospitals, including London Health Sciences Centre (LHSC), do not provide Cohen Cuddles with identifying information about families or babies, and Cohen Cuddles does not provide identifying information submitted through our request forms to the hospital.

A family’s participation in the Cohen Cuddles program therefore remains separate from their hospital or medical record.

We may also disclose information when required by applicable law.

We take reasonable administrative and technical precautions to protect personal information against unauthorized access, disclosure, alteration, or loss.

Access to information submitted through our programs is limited to individuals who require it to administer Cohen Cuddles.

Information stored through third-party services such as Squarespace and Google is also subject to the security and privacy practices of those providers.

Although we strive to protect the information entrusted to us, no method of electronic transmission or storage can be guaranteed completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate administrative records, or meet applicable legal obligations.

When information is no longer required, we take reasonable steps to securely delete or otherwise dispose of it.

Our website is hosted by Squarespace, which may collect technical information and use cookies or similar technologies to support website functionality, security, and analytics.

This information may help us understand how visitors use our website and improve their experience.

You can manage certain cookies through your browser settings and, where available, our website’s cookie preferences.

For more information, please refer to Squarespace's Privacy Policy.

Our website may contain links to third-party websites or platforms, including Instagram and external donation or payment services.

These services operate under their own privacy policies. Cohen Cuddles is not responsible for the privacy practices of websites or services we do not control.

We also use third-party services, including Squarespace and Google, in the administration of our website and programs.

You may contact us to:

• Request access to personal information we hold about you.

• Correct or update inaccurate information.

• Request deletion of information, where appropriate.

• Ask questions or raise concerns about our privacy practices.

We will respond to requests within a reasonable timeframe, subject to applicable legal requirements.

We may update this Privacy Policy as our programs, website, or legal obligations evolve.

Any changes will be reflected on this page, along with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Cohen Cuddles
London, Ontario, Canada
Website: cohencuddles.com
Email: hello@cohencuddles.com

The Weight of Love Remains.